Privacy Policy

Payong Legam Malaysia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website payonglegam.com.my or engage our services.

We are a sole proprietorship registered and operating in Malaysia, providing professional services including Web Development, Apps Development, UI/UX Design, Digital Marketing, and Print Media services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

We may collect information about you in various ways, including:

2.1 Personal Information

When you engage our services or contact us, we may collect personally identifiable information, including but not limited to:

• Full name and contact details (email address, phone number, mailing address)
• Business name and registration information
• Billing and payment information
• Project requirements and specifications
• Communication records and correspondence
• Login credentials for project management systems

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Click patterns and navigation behaviour

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Measure the effectiveness of our marketing campaigns
• Provide personalised content and recommendations

We utilise third-party analytics services, including Google Analytics and other marketing tools, to collect and analyse this information. You may opt out of certain tracking by adjusting your browser settings or using browser extensions designed to block tracking technologies.

We use the information we collect for the following purposes:

• To provide and deliver our services, including Web Development, Apps Development, UI/UX Design, Digital Marketing, and Print Media services
• To process transactions and send related information, including invoices and payment confirmations
• To communicate with you about projects, updates, and support matters
• To respond to your enquiries and provide customer support
• To send promotional communications (with your consent)
• To improve our website, services, and user experience
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations and enforce our terms of service

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, contractors, and service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Cloud hosting and storage providers
• Analytics and marketing platforms
• Communication and project management tools

4.2 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active project duration and any applicable warranty period
• Legal and regulatory compliance requirements
• Resolution of disputes and enforcement of agreements
• Business and financial record-keeping obligations

Upon request, we will delete or anonymise your personal information, unless we are legally required to retain it.

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: You may request that we delete your personal information, subject to certain exceptions.
• Right to Restrict Processing: You may request that we limit the processing of your information.
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Our website may contain links to third-party websites or services that are not owned or controlled by Payong Legam Malaysia. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any modifications indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: